Frequently Asked Banking Questions

Level One Bank’s Routing Number is 072414310.

Send confidential emails to Level One Bank securely with encrypted email. It is the best way to communicate with us and the only way to be sure your confidential information is delivered safely. 

Please follow the steps below. 

Step 1: Go to Level One Bank's secure message center. 

Step 2: If the External Link Disclaimer pops up please read and click “Continue”. 

Step 3: If this is your first time using Level One Bank Secure Email, click on the “Register” button. Enter the email address you wish to send your email from and create a password. Then, click on “Register”. A confirmation screen will appear alerting you to activate your secure mail account from the email confirmation sent to the email address you provided. 

Step 4: Activate your account from the email and sign in. 

Step 5: Click on “Compose” to begin drafting an email. Select the desired email address from the drop-down menu. Use the “Attach File” button to attach your confidential document(s) to the Secure Mail; when finished click “Send”. 

Please be sure to select the correct email address of the recipient to receive your request.

For domestic wires: Receiving Bank: Level One Bank
ABA (Routing Number): 072414310

Beneficiary: Your name
Account Number: Your account number
Address: Your address

For international wires:
Please contact us at 248-737-0300 for this information.

Secure email instructions: Click here for important instructions for sending secure email to Level One Bank.

Wire Transfer Form: Click here to download our form.

IMPORTANT NOTE: Restrictions apply for new clients; for accounts that have been open 30 days or less, wires must be completed in-person at a local banking center. 

Complete our Address Change Request form. Then, either drop it off at your local banking center OR email it using Secure Email. If using Secure Email, be sure to select 'SecureDepositOperations' from the drop-down as the recipient. 

There are two ways to update your personal information:

• You can update your email, phone number, statement preferences, and password within your Online Banking account. See the instructions below.
• If you need to update your address, you must complete our Address Change Request form and drop it off at a banking center or email it using Secure Email. If using Secure Email, be sure to select 'SecureDepositOperations' from the drop-down as the recipient.

How to update your information in Online Banking:

1. Login to Online Banking.

2. Select 'Profile' in the upper right corner.

3. Edit applicable information.

To login to personal or business Online Banking, follow these instructions:

1. Click the LOGIN button at the top right corner of this website.

2. Select your account type from the drop-down; either Personal Online Banking or Business Online Banking.

3. Type in your username and password.

4. Click LOGIN.

If you need assistance, contact a local banking center or call our customer service team at 888-880-5663.

To reset your Online Banking password, follow these instructions:

1. Click the LOGIN button at the top right corner of our website, then select your account type - either Personal Online Banking or Business Online Banking.

2. Type in your username and click LOGIN.

3. Select 'Forgot Password'.

4. Type in your username, the last 4 digits of your SSN, and your email.

5. Click 'Reset Password'. You should receive an email to reset your password within a few minutes. If you don't, call a banking center.

If you are already enrolled in Online Banking but cannot recall your username, we require that you call your nearest banking center during regular business hours and someone will be able to help you after asking a few security questions to verify your identity.

You can enroll in E-statements the first time that you log into Online Banking. After that, you’ll need to follow these steps: 

For Business Banking: you’ll have to request E-Statements through Commercial Depository Services. You can also contact your local banking center. 

For Personal Banking: 

1. Log into online banking.

2. Select 'Profile' in the upper right corner.

3. Click 'Edit' next to 'Electronic Statements' and opt into the program.

You must contact a banking center to un-enroll.

You can access your Business account statements in Business Online Banking. Follow these steps: 

1. Log into Business Online Banking.

2. Select the 'Accounts' tab from the top banner on the home screen.

3. Select the account you need statements for. 

4. Click the "Documents" button.

5. A Document Search box will appear with three drop-down menus. Choose the account, document type, and date range. Then select "Submit".