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Call Us : 888-880-5663

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Frequently Asked Banking Questions

General Information

What is Level One Bank’s routing number?

Level One Bank’s Routing Number is 072414310.

How do I send a secure e-mail?

Send confidential emails to Level One Bank securely with encrypted email. It is the best way to communicate with us and the only way to be sure your confidential information is delivered safely. 

Please follow the steps below. 

Step 1: Go to Level One Bank's secure message center

Step 2: If the External Link Disclaimer pops up please read and click “Continue”. 

Step 3: If this is your first time using Level One Bank Secure Email, click on the “Register” button. Enter the email address you wish to send your email from and create a password. Then, click on “Register”. A confirmation screen will appear alerting you to activate your secure mail account from the email confirmation sent to the email address you provided. 

Step 4: Activate your account from the email and sign in. 

Step 5: Click on “Compose” to begin drafting an email. From the drop-down menu, select "Other" and type in the email address of the desired recipient. Use the “Attach File” button to attach your confidential document(s) to the Secure Mail; when finished click “Send”. 

IMPORTANT NOTE: Emails that are not properly addressed to an individual or department will cause delays and may not be delivered at all. If you are unsure of the appropriate email address, please contact your banker or loan officer to confirm the address prior to sending Secure Email. 

What are the instructions for wire transfers?

For domestic wires: Receiving Bank: Level One Bank
ABA (Routing Number): 072414310

Beneficiary: Your name
Account Number: Your account number
Address: Your address

For international wires:
Please contact us at 248-737-0300 for this information.

Secure email instructions: Click here for important instructions for sending secure email to Level One Bank.

Wire Transfer Form: Click here to download our form.

 

IMPORTANT NOTE: Restrictions apply for new clients; for accounts that have been open 30 days or less, wires must be completed in-person at a local banking center

Account Maintenance

How do I update my address?

Complete our Address Change Request form. Then, either drop it off at your local banking center OR email it using Secure Email. If using Secure Email, be sure to select 'SecureDepositOperations' from the drop-down as the recipient. 

How do I change my personal information?

There are two ways to update your personal information:

  • You can update your email, phone number, statement preferences, and password within your Online Banking account. See the instructions below.
  • If you need to update your address, you must complete our Address Change Request form and drop it off at a banking center or email it using Secure Email. If using Secure Email, be sure to select 'SecureDepositOperations' from the drop-down as the recipient.

 

How to update your information in Online Banking:

 

1. Login to Online Banking.

 

2. Select 'Profile' in the upper right corner.

 

3. Edit applicable information.

Profile Personal Information
 

Online Banking and Mobile Banking App

How do I login to Online Banking?

To login to personal or business Online Banking, follow these instructions:

1. Click the LOGIN button at the top right corner of this website.

Login Screenshot
 

2. Select your account type from the drop-down; either Personal Online Banking or Business Online Banking.

 

3. Type in your username and password.

 

4. Click LOGIN.

 

If you need assistance, contact a local banking center or call our customer service team at 888-880-5663.

 
 

How do I reset my online banking password?

To reset your Online Banking password, follow these instructions:

1. Click the LOGIN button at the top right corner of our website, then select your account type - either Personal Online Banking or Business Online Banking.

 

2. Type in your username and click LOGIN.

 

3. Select 'Forgot Password'.

Forgot Password Screen
 

4. Type in your username, the last 4 digits of your SSN, and your email.

 

5. Click 'Reset Password'. You should receive an email to reset your password within a few minutes. If you don't, call a banking center.

 

*Note - temporary passwords expire 24 hours after they are generated.

How can I find my online banking username if I forgot it?

If you are already enrolled in Online Banking but cannot recall your username, we require that you call your nearest banking center during regular business hours and someone will be able to help you after asking a few security questions to verify your identity.

How do I enroll in E-statements?

You can enroll in E-statements the first time that you log into Online Banking. After that, you’ll need to follow these steps: 

For Business Banking: you’ll have to request E-Statements through Commercial Depository Services. You can also contact your local banking center

For Personal Banking

1. Log into online banking.

 

2. Select 'Profile' in the upper right corner.

 

3. Click 'Edit' next to 'Electronic Statements' and opt into the program.

 

How do I un-enroll in E-statements?

You must contact a banking center to un-enroll.

How do I find my Business account statements?

You can access your Business account statements in Business Online Banking. Follow these steps: 

1. Log into Business Online Banking.

2. Select the 'Accounts' tab from the top banner on the home screen.

 

3. Select the account you need statements for. 

4. Click the "Documents" button.

 

5. A Document Search box will appear with three drop-down menus. Choose the account, document type, and date range. Then select "Submit". 

 

Debit Cards

How can I report a lost or stolen debit card?

If your debit card is lost or stolen, please call 866-506-1106.

Checking and Savings Accounts

What does it mean when my account goes dormant?

An account goes dormant when there has been no account activity for at least 12 months. 

To re-activate your dormant account, complete any one of the following activities:

  • Make an in-person withdrawal, OR
  • Write a check from the account, OR
  • Complete a wire transfer from the account, OR
  • Login to Online or Mobile Banking to initiate an internal transfer to or from the account. 

If you need additional assistance, please call 888-880-5663 or visit your local banking center

How do I make a stop payment on a check?

This can be done through the online banking portal (below), in person, or by calling any of our banking centers.

1. Log into online banking.

 

2. Click on the Accounts

 

3. Click on Stop Payments.

 

4. Fill in the requested information. 

 

How do I order / re-order checks?

We recently changed our check supplier from Harland Clarke to Main Street.

If you have not yet ordered checks through Main Street, you will need to contact a banking center or call 888-880-5663 to order checks. After ordering checks through Main Street for the first time, future check orders can be done on our Online Banking platform or by going to the Resources tab on our website.

Not sure which supplier you ordered checks from previously?

Look at the front of your check and search for the words “Harland Clarke” or “Main Street”. The text will typically be placed in small font along the outer border on the left side or bottom of your check. If your check says Harland Clark, you will need to place your order by contacting the bank. If your check says Main Street, you can place your order online.

 

Placing an order on our website:

  1. Click here OR navigate to the Resources tab on our website and click "Re-order Checks".
  2. Select Order Checks Now at the bottom of the page. The page will take you to our Main Street check ordering page.
  3. Fill in the requested information.

 

Placing an order through Online Banking:

  1. Login to Online Banking.
  2. Click on the tab 'Re-order Checks'.
  3. You will be re-routed to our page for ordering checks. 
  4. Select Order Checks Now at the bottom of the page. The page will take you to our Main Street check ordering page.
  5. Fill in the requested information.
 

Loan Payments and Mortgage Loans

Where do I mail my loan payments?

For business loans, personal loans, auto loans, Home Equity Lines of Credit (HELOCs) or residential construction loans, please send payment to: 

Level One Bank 

P.O. BOX 75040 

Chicago, IL 60675

 

For home mortgage loans (excluding HELOCs and construction loans) that are serviced by Midwest Loan Services, please send payment to:

Level One Bank

c/o Midwest Loan Services 

P.O. Box 188 

Houghton, MI 49931

 

How do I make a loan payment by phone?

If you have the following types of loans - Business, Home Equity Line of Credit (HELOC), Personal, Auto, or Residential Construction:

Call: 855-581-3755 

 

If you have a home mortgage (excluding HELOCs and construction loans) that is serviced by Midwest Loan Services:

Call: 844-887-8945

 

Please note: a small convenience fee will be charged for using this feature.

How can I request a loan payoff quote?

To request a loan payoff quote, please download the following forms and follow the instructions provided on each:

1. Payoff Quote Request Form

2. Instructions for Paying Off a Loan

3. If you are moving, complete an Address Change Request Form

The standard turnaround time for loan payoff requests is 2-4 business days.

 

I made my loan payment, why am I receiving a past due notice?

If you made your payment and are receiving a past due notice, it is likely that the payment was made prior to the billing date on the loan. For clarification, you may call us at 888-880-5663.

I made a loan payment using the online bill pay system. Why didn’t the payment post on the same day the payment was made?

If you are making a loan payment to Level One Bank from a different bank’s Online Bill Pay system, the other bank must send Level One Bank a physical check via mail. Level One Bank will post the payment the day we receive the check. Please call us at 888-880-5663 if you would like more information.

How can I request a Loan Subordination?

To get started, download the Subordination Loan Request form and follow the instructions.

  • The standard turnaround time for requests is 5-10 business days once all requirements have been provided.
  • Payment for fees must be completed via check and provided with required documentation.
  • Request must include a UPS overnight self-addressed return envelope.
  • Documents must be sent to the address below with attention to Collateral Management:

Level One Bank 

Attention: Collateral Management 

32991 Hamilton Court 

Farmington Hills, MI 48334

Need help?

Contact our team of financial professionals to learn more about our products and services.


24/7 Customer Support

Call or chat with a real person. Nights, weekends and most holidays.

Thank you for visiting https://www.levelonebank.com/Resources/Tools/FAQs
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