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Level One Bank’s Routing Number is 072414310.
Send confidential emails to Level One Bank securely with encrypted email. It is the best way to communicate with us and the only way to be sure your confidential information is delivered safely.
Please follow the steps below.
Step 1: Go to Level One Bank's secure message center.
Step 2: If the External Link Disclaimer pops up please read and click “Continue”.
Step 3: If this is your first time using Level One Bank Secure Email, click on the “Register” button. Enter the email address you wish to send your email from and create a password. Then, click on “Register”. A confirmation screen will appear alerting you to activate your secure mail account from the email confirmation sent to the email address you provided.
Step 4: Activate your account from the email and sign in.
Step 5: Click on “Compose” to begin drafting an email. From the drop-down menu, select "Other" and type in the email address of the desired recipient. Use the “Attach File” button to attach your confidential document(s) to the Secure Mail; when finished click “Send”.
IMPORTANT NOTE: Emails that are not properly addressed to an individual or department will cause delays and may not be delivered at all. If you are unsure of the appropriate email address, please contact your banker or loan officer to confirm the address prior to sending Secure Email.
For domestic wires: Receiving Bank: Level One Bank
ABA (Routing Number): 072414310
Beneficiary: Your name
Account Number: Your account number
Address: Your address
For international wires:
Please contact us at 248-737-0300 for this information.
Secure email instructions: Click here for important instructions for sending secure email to Level One Bank.
Wire Transfer Form: Click here to download our form.
IMPORTANT NOTE: Restrictions apply for new clients; for accounts that have been open 30 days or less, wires must be completed in-person at a local banking center.
Complete our Address Change Request form. Then, either drop it off at your local banking center OR email it using Secure Email. If using Secure Email, be sure to select 'SecureDepositOperations' from the drop-down as the recipient.
There are two ways to update your personal information:
How to update your information in Online Banking:
1. Login to Online Banking.
2. Select 'Profile' in the upper right corner.
3. Edit applicable information.
To login to personal or business Online Banking, follow these instructions:
1. Click the LOGIN button at the top right corner of this website.
2. Select your account type from the drop-down; either Personal Online Banking or Business Online Banking.
3. Type in your username and password.
4. Click LOGIN.
If you need assistance, contact a local banking center or call our customer service team at 888-880-5663.
To reset your Online Banking password, follow these instructions:
1. Click the LOGIN button at the top right corner of our website, then select your account type - either Personal Online Banking or Business Online Banking.
2. Type in your username and click LOGIN.
3. Select 'Forgot Password'.
4. Type in your username, the last 4 digits of your SSN, and your email.
5. Click 'Reset Password'. You should receive an email to reset your password within a few minutes. If you don't, call a banking center.
If you are already enrolled in Online Banking but cannot recall your username, we require that you call your nearest banking center during regular business hours and someone will be able to help you after asking a few security questions to verify your identity.
You can enroll in E-statements the first time that you log into Online Banking. After that, you’ll need to follow these steps:
For Business Banking: you’ll have to request E-Statements through Commercial Depository Services. You can also contact your local banking center.
For Personal Banking:
1. Log into online banking.
3. Click 'Edit' next to 'Electronic Statements' and opt into the program.
You must contact a banking center to un-enroll.
You can access your Business account statements in Business Online Banking. Follow these steps:
1. Log into Business Online Banking.
2. Select the 'Accounts' tab from the top banner on the home screen.
3. Select the account you need statements for.
4. Click the "Documents" button.
5. A Document Search box will appear with three drop-down menus. Choose the account, document type, and date range. Then select "Submit".
If your debit card is lost or stolen, please call 866-506-1106.
An account goes dormant when there has been no account activity for at least 12 months.
To re-activate your dormant account, complete any one of the following activities:
If you need additional assistance, please call 888-880-5663 or visit your local banking center.
This can be done through the online banking portal (below), in person, or by calling any of our banking centers.
2. Click on the Accounts
3. Click on Stop Payments.
4. Fill in the requested information.
We recently changed our check supplier from Harland Clarke to Main Street.
If you have not yet ordered checks through Main Street, you will need to contact a banking center or call 888-880-5663 to order checks. After ordering checks through Main Street for the first time, future check orders can be done on our Online Banking platform or by going to the Resources tab on our website.
Not sure which supplier you ordered checks from previously?
Look at the front of your check and search for the words “Harland Clarke” or “Main Street”. The text will typically be placed in small font along the outer border on the left side or bottom of your check. If your check says Harland Clark, you will need to place your order by contacting the bank. If your check says Main Street, you can place your order online.
Placing an order on our website:
Placing an order through Online Banking:
For business loans, personal loans, auto loans, Home Equity Lines of Credit (HELOCs) or residential construction loans, please send payment to:
Level One Bank
P.O. BOX 75040
Chicago, IL 60675
For home mortgage loans (excluding HELOCs and construction loans) that are serviced by Midwest Loan Services, please send payment to:
Level One Bank
c/o Midwest Loan Services
P.O. Box 188
Houghton, MI 49931
If you have the following types of loans - Business, Home Equity Line of Credit (HELOC), Personal, Auto, or Residential Construction:
If you have a home mortgage (excluding HELOCs and construction loans) that is serviced by Midwest Loan Services:
Please note: a small convenience fee will be charged for using this feature.
To request a loan payoff quote, please download the following forms and follow the instructions provided on each:
1. Payoff Quote Request Form
2. Instructions for Paying Off a Loan
3. If you are moving, complete an Address Change Request Form
The standard turnaround time for loan payoff requests is 2-4 business days.
If you made your payment and are receiving a past due notice, it is likely that the payment was made prior to the billing date on the loan. For clarification, you may call us at 888-880-5663.
If you are making a loan payment to Level One Bank from a different bank’s Online Bill Pay system, the other bank must send Level One Bank a physical check via mail. Level One Bank will post the payment the day we receive the check. Please call us at 888-880-5663 if you would like more information.
To get started, download the Subordination Loan Request form and follow the instructions.
Attention: Collateral Management
32991 Hamilton Court
Farmington Hills, MI 48334
Call and speak with a customer service representative 24/7 - nights, weekends, and most holidays. Or, visit our Customer Support Center to submit a request for assistance, chat with our team, and view frequently asked questions.