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Call Us : 888-880-5663

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Frequently Asked Banking Questions

How do I login to Online Banking?

To login to personal or business Online Banking, follow these instructions:

  1. Click the LOGIN button at the top right corner of this website.
  2. Select your account type from the drop-down; either Personal Online Banking or Business Online Banking.
  3. Type in your username and password.
  4. Click LOGIN.
Login Screenshot
 
 
If you need assistance, contact a local banking center or call our customer service team at 888-880-5663.
 
 

How do I reset my online banking password?

To reset your Online Banking password, follow these instructions:

  1. Click the LOGIN button at the top right corner of our website, then select your account type - either Personal Online Banking or Business Online Banking.
  2. Type in your username and click LOGIN.
  3. Select 'Forgot Password'.
  4. Type in your username, the last 4 digits of your SSN, and your email.
  5. Click 'Reset Password'. You should receive an email to reset your password within a few minutes. If you don't, call a banking center.
*Note - temporary passwords expire 24 hours after they are generated.
 
 
Forgot Password Screen

How can I find my online banking username if I forgot it?

If you already enrolled in online banking but forgot your username, you will need to contact a banking center for assistance. 

I’m locked out of online banking. How can I reset my online banking access?

To re-establish access to your online banking account, please contact your local banking center or call us at 888-880-5663.

What are the instructions for wire transfers?

For domestic wires: Receiving Bank: Level One Bank
ABA (Routing Number): 072414310

Beneficiary: Your name
Account Number: Your account number
Address: Your address

For international wires:
Please contact us at 248-737-0300 for this information.

Secure email instructions: Click here for important instructions for sending secure email to Level One Bank.

Wire Transfer Form: Click here to download our form.

How do I update my address?

Complete our Address Change Request form. Then, either drop it off at your local banking center OR email it using Secure Email. If using Secure Email, be sure to select 'SecureDepositOperations' from the drop-down as the recipient. 

How do I change my personal information?

There are two ways to update your information:

  1. You can update your email, phone number, statement preferences, and password within your Online Banking account. See instructions below.
  2. If you need to update your address, you must complete our Address Change Request form and drop it off at a banking center or email it using Secure Email. If using Secure Email, be sure to select 'SecureDepositOperations' from the drop-down as the recipient.
How to update your information in Online Banking:
  1. Login to Online Banking.
  2. Select 'Profile' in the upper right corner.
  3. Edit applicable information. 
 
 
 
Profile Personal Information

How do I order / re-order checks?

We recently changed our check supplier from Harland Clarke to Main Street.

If you have not yet ordered checks through Main Street, you will need to contact a banking center or call 888-880-5663 to order checks. After ordering checks through Main Street for the first time, future check orders can be done on our Online Banking platform or by going to the Resources tab on our website

Not sure which supplier you ordered checks from previously?

Look at the front of your check and search for the words “Harland Clarke” or “Main Street”. The text will typically be placed in small font along the outer border on the left side or bottom of your check. If your check says Harland Clark, you will need to place your order by contacting the bank. If your check says Main Street, you can place your order online

Placing an order on our website:

  1. Click here OR navigate to the Resources tab on our website and click "Re-order Checks".
  2. Select Order Checks Now at the bottom of the page. The page will take you to our Main Street check ordering page.
  3. Fill in the requested information.
Placing an order through Online Banking:
  1. Login to Online Banking.
  2. Click on the tab 'Re-order Checks'.
  3. You will be re-routed to our website page for ordering checks. 
  4. Select Order Checks Now at the bottom of the page. The page will take you to our Main Street check ordering page.
  5. Fill in the requested information.
 

How do I enroll in E-statements?

You can enroll in E-statements the first time that you log into Online Banking. After that, you’ll need to follow these steps: 

For Business Banking: you’ll have to request E-Statements through Commercial Depository Services. You can also contact your local banking center

For Personal Banking

  • Log into online banking.
  • Select 'Profile' in the upper right corner.
  • Click 'Edit' next to 'Electronic Statements' and opt into the program.
 
 

How do I un-enroll in E-statements?

You must contact a banking center to un-enroll.

How can I get help with my debit card?

For help with your debit card, please contact your local banking center or call us at 888-880-5663. If your card is lost or stolen, please call 866-506-1106.

What does it mean when my account goes dormant?

An account goes dormant when there has been no account activity for at least 12 months. To re-activate your account, please visit your local banking center or call us at 888-880-5663.

I made my loan payment, why am I receiving a past due notice?

If you made your payment and are receiving a past due notice, it is likely that the payment was made prior to the billing date on the loan. For clarification, you may call us at 888-880-5663.

I made a loan payment using the online bill pay system. Why didn’t the payment post on the same day the payment was made?

If you are making a loan payment to Level One Bank from a different bank’s Online Bill Pay system, the other bank must send Level One Bank a physical check via mail; this is not an electronic payment. The Bill Pay system will deduct the money from your account the day it is initiated online, but Level One Bank will post the payment the day we receive the check.
Please call us at 888-880-5663 if you would like more information.

How can I request a Loan Subordination?

To submit a loan subordination request, download the form and follow the instructions.

  • The standard turnaround time for requests is 5-10 business days once all requirements have been provided.
  • Payment for fees must be completed via check and provided with required documentation.
  • Request must include a UPS overnight self-addressed return envelope.
  • Documents must be sent to the address below with Attention Collateral Management.

Level One Bank 

Attention: Collateral Management 

32991 Hamilton Court 

Farmington Hills, MI 48334

Where do I mail my loan payments?

For business loans, personal loans, auto loans, Home Equity Lines of Credit (HELOCs) or residential construction loans, please send payment to: 

Level One Bank 

P.O. BOX 75040 

Chicago, IL 60675

 

For home mortgage loans (excluding HELOCs and construction loans) that are serviced by Midwest Loan Services, please send payment to:

Level One Bank

c/o Midwest Loan Services 

P.O. Box 188 

Houghton, MI 49931

 

How do I make a loan payment by phone?

If you have the following types of loans - Business, Home Equity Line of Credit (HELOC), Personal, Auto, or Residential Construction:

Call: 855.581.3755 

 

If you have a home mortgage (excluding HELOCs and construction loans) that is serviced by Midwest Loan Services:

Call: 800.262.6574

 

Please note: a small convenience fee will be added to your loan payment for using this feature.

How do I make a stop payment on a check?

This can be done through the online banking portal (below), in person, or by calling any of our banking centers.

  1. Log into online banking. 
  2. Click on the 'Accounts' tab.
  3. Click on the 'Stop Payments' button.
  4. Fill in the requested information. 
 
 
 

How do I send a secure e-mail?

Send confidential emails to Level One Bank securely with encrypted email. It is the best way to communicate with us and the only way to be sure your confidential information is delivered safely. 

Please follow the steps below. 

Step 1: Go to Level One Bank's secure message center

Step 2: If the External Link Disclaimer pops up please read and click “Continue”. 

Step 3: If this is your first time using Level One Bank Secure Email, click on the “Register” button. Enter the email address you wish to send your email from and create a password. Then, click on “Register”. A confirmation screen will appear alerting you to activate your secure mail account from the email confirmation sent to the email address you provided. 

Step 4: Activate your account from the email and sign in. 

Step 5: Click on “Compose” to begin drafting an email. Select the desired email address from the drop-down menu. Use the “Attach File” button to attach your confidential document(s) to the Secure Mail; when finished click “Send”. 

Please be sure to select the correct email address of the recipient to receive your request.

What is Level One Bank’s routing number?

Level One Bank’s Routing Number is 072414310.

Thank you for visiting https://www.levelonebank.com/Resources/Tools/FAQs
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