Banking Together: We are pleased to announce legal approval for the merger of First Merchants Bank and Level One Bank. Learn More.

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Home Mortgage Loan Payment Options

COVID-19 UPDATE: If you are experiencing financial hardship as a result of the Coronavirus pandemic, we encourage you to contact us to see how we can assist. If your loan is serviced by Midwest Loan Servicing, please call 800-262-6574 for the most timely response. To learn more about how we are managing the Coronavirus situation, click here.

If your mortgage is serviced by our partner Midwest Loan Services, your loan payments must be sent to: Midwest Loan Services, P.O. Box 188, Houghton, MI 49931. Online payments including automatic recurring payments can be established by visiting or calling Midwest Loan Services at 844-887-8945.

If your mortgage is serviced by Level One Bank, your loan payments must be sent to: Level One Bank, P.O. Box 75040, Chicago, IL 60675. In order to make payments online, you must first create an online account using our BillMatrix service. It only takes a few minutes to create your BillMatrix account - just click “Create an Account” and follow the instructions. If you have already established a BillMatrix account, you can login here to make a payment.

If you have any questions about paying your mortgage loan or who services your loan, please call 888-880-5663 or use secure chat to get in touch with our 24/7 customer service team.

Service fees may apply for BillMatrix transactions. Current fees can be found in our Deposit Account Disclosures or by calling 888-880-5663.

How can we help?

Call and speak with a customer service representative or visit our Customer Support Center to submit a request for assistance, chat with our team, and view frequently asked questions. 


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