COVID-19 Update: Branch Lobbies Now Open - Learn More
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Coronavirus (COVID-19) Information and Updates  

We take the health and safety of our clients, employees, and neighbors seriously. Below you will find information about how we are managing the Coronavirus situation. For the most up to date information and important client notices, please follow Level One Bank on Facebook or Twitter.


Branch Lobbies are Now Open

Our banking center lobbies reopened on March 1st, 2021. The health and safety of our clients and team members remains our highest priority, so we have implemented a number of safety protocols. Here’s what to expect when visiting a banking center. 

 

Masks

As required by the state of Michigan, our staff will be wearing masks at all times and clients will be required to wear masks too. Please note that you may be asked to remove your mask momentarily, while safely social distancing, for identification purposes. If you are unable to wear a mask, please continue to use our drive-thru and online and mobile banking services.

Health Screenings

You will be greeted at the door and asked to answer a couple quick questions about symptoms and travel history before entering the banking center.

Social Distancing

Signs are posted throughout our banking centers reinforcing the importance of social distancing. Please use the floor markings to maintain at least 6 feet from others while inside.

Sneeze Guards

For an extra layer of protection, we have installed plexiglass barriers at teller counters and most offices.

Drive-Through Locations

Drive-through services will continue to be available at our banking centers during normal business hours. To view a list of banking center locations that have drive-through capabilities, click here.

Appointments

For common everyday transactions such as depositing a check or withdrawing cash, you don’t need an appointment. For more complex transactions such as opening an account, loan reviews, or financial reviews, we recommend you schedule an appointment in advance. If you would like to schedule an appointment, please contact your local banking center or call 888-880-5663. 

24/7 Account Access from Home

Don't forget, you can easily access your accounts from home using our online banking and mobile banking tools, including mobile check deposit and Zelle. Additionally, if you prefer to not enter a banking center, you can make cash transactions using our ATM and Night Drop Depository services that are available 24/7 at most banking centers. To view a list of locations, click here.


Financial Hardship Assistance 

If you are experiencing financial hardship or anticipate hardship in the future as a result of COVID-19, we strongly encourage you to contact Level One Bank right away so we can discuss available options. We are committed to helping our clients through this difficult time. We are offering a variety of relief programs such as flexible loan payment programs, up to 90-day loan payment deferrals with no adverse credit reporting, and fee waivers for a variety of services.

Mortgages

Level One Bank is offering payment assistance to mortgage clients through a variety of relief programs. Please contact us to discuss your specific situation.

  • If your mortgage is serviced by Midwest Loan Services, email lossmit@midwestloanservices.com or call 800-262-6574, Monday-Friday, 8:00 AM – 8:00 PM EST.
  • If your mortgage is serviced by Level One Bank, email hardship@levelonebank.com. Due to a high volume of client requests, please allow up to 72 hours for a response.

Home Equity / Consumer Loans

Level One Bank is offering up to 90 days of payment deferral on all consumer loans, including Home Equity Lines of Credit (HELOCs), auto loans, and personal loans, with no credit bureau impact and no late fees. The principal and/or interest on your loan will be moved to the back end of your loan. If your loan has escrow, it is advised that you continue making that payment during the 90-day deferment in order to avoid an escrow shortage in the future. If you need additional assistance once the deferment period ends, we’ll work with you to either extend the term or modify your loan.

Small Business Loans

Level One Bank is offering up to 90 days of payment deferral on all small business loans with no credit bureau impact and no late fees. If you need additional assistance once the deferment period ends, we’ll work with you to evaluate the best solution for your situation.

  • Contact your Relationship Manager or make an appointment with a banking center.

SBA Paycheck Protection Program (PPP)

For the latest information about the Paycheck Protection Program, please click here.

Commercial Loans 

Level One Bank is offering up to 90 days of payment deferral on all commercial loans with no credit bureau impact and no late fees. If you need additional assistance once the deferment period ends, we’ll work with you to evaluate the best solution for your situation.

  • Contact your Commercial Loan Officer for details.

Deposit Accounts 

Level One Bank is offering up to 90 days of fee waivers for many deposit related services for personal and business accounts.


Coronavirus Scams

Scammers have been setting up fraudulent websites to sell virus-related products and are using emails and social media in attempts to steal your personal and financial information.

  • Never click on links from institutions unfamiliar to you. Doing so could result in having a virus downloaded onto your computer or device.
  • Ensure you have up-to-date virus software and the latest updates downloaded on your computer or device.
  • Be on the alert for false emails from what appears to be the Center for Disease Control and Prevention (CDC). Instead, visit the Center for Disease Control and Prevention official website as well as the World Health Organization (WHO) website.
  • Ignore ads and online offers promoting vaccines, preventions, treatment, or cure claims for the Coronavirus.

Remember, Level One Bank will never contact you unsolicited and ask for sensitive account information over the phone or by email. If you suspect you have been the victim of fraud, please contact us immediately.


Quick Resources

Need help?

Contact our team of financial professionals to learn more about our products and services.


24/7 Customer Support

Call or chat with a real person. Nights, weekends and most holidays.

Thank you for visiting https://www.levelonebank.com/Resources/Learning-Center/Coronavirus-Information
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