Coronavirus (COVID-19) Information and Updates
We take the health and safety of our clients, employees, and neighbors seriously. Below you will find information about how we are managing the Coronavirus situation. For the most up to date information and important client notices, please follow Level One Bank on Facebook or Twitter.
Branch Accessibility
We are committed to ensuring you can continue making transactions safely and securely. Our banking centers are currently open by drive-thru only or by appointment if in-person service is needed. Our drive-thrus are available during normal business hours, while ATM and Night Drop services are available 24/7. To view a list of locations and hours, click here. To make an appointment for in-branch service, please call your local banking center or call 888-880-5663.
We encourage you to take advantage of our online and mobile banking tools, including mobile check deposit and Zelle. If you have not used online or mobile banking in the past, now is a great time to get started by signing up for online banking and downloading our personal mobile banking and business mobile banking apps.
Financial Hardship Assistance
If you are experiencing financial hardship or anticipate hardship in the future as a result of COVID-19, we strongly encourage you to contact Level One Bank right away so we can discuss available options. We are committed to helping our clients through this difficult time. We are offering a variety of relief programs such as flexible loan payment programs, up to 90-day loan payment deferrals with no adverse credit reporting, and fee waivers for a variety of services.
Mortgages
Level One Bank is offering payment assistance to mortgage clients through a variety of relief programs. Please contact us to discuss your specific situation.
- If your mortgage is serviced by Midwest Loan Services, email lossmit@midwestloanservices.com or call 800-262-6574, Monday-Friday, 8:00 AM – 8:00 PM EST.
- If your mortgage is serviced by Level One Bank, email hardship@levelonebank.com. Due to a high volume of client requests, please allow up to 72 hours for a response.
Home Equity / Consumer Loans
Level One Bank is offering up to 90 days of payment deferral on all consumer loans, including Home Equity Lines of Credit (HELOCs), auto loans, and personal loans, with no credit bureau impact and no late fees. The principal and/or interest on your loan will be moved to the back end of your loan. If your loan has escrow, it is advised that you continue making that payment during the 90-day deferment in order to avoid an escrow shortage in the future. If you need additional assistance once the deferment period ends, we’ll work with you to either extend the term or modify your loan.
Small Business Loans
Level One Bank is offering up to 90 days of payment deferral on all small business loans with no credit bureau impact and no late fees. If you need additional assistance once the deferment period ends, we’ll work with you to evaluate the best solution for your situation.
- Contact your Relationship Manager or make an appointment with a banking center.
CARES Act for Small Businesses (Coronavirus Aid, Relief, and Economic Security Act)
The federal government is currently finalizing details about Small Business Administration (SBA) relief programs and the process for applying. We will provide updates as we learn more. If you would like to discuss further, contact your Relationship Manager or a local banking center.
Commercial Loans
Level One Bank is offering up to 90 days of payment deferral on all commercial loans with no credit bureau impact and no late fees. If you need additional assistance once the deferment period ends, we’ll work with you to evaluate the best solution for your situation.
- Contact your Commercial Loan Officer for details.
Deposit Accounts
Level One Bank is offering up to 90 days of fee waivers for many deposit related services for personal and business accounts.
Coronavirus Scams
Scammers have been setting up fraudulent websites to sell virus-related products and are using emails and social media in attempts to steal your personal and financial information.
- Never click on links from institutions unfamiliar to you. Doing so could result in having a virus downloaded onto your computer or device.
- Ensure you have up-to-date virus software and the latest updates downloaded on your computer or device.
- Be on the alert for false emails from what appears to be the Center for Disease Control and Prevention (CDC). Instead, visit the Center for Disease Control and Prevention official website as well as the World Health Organization (WHO) website.
- Ignore ads and online offers promoting vaccines, preventions, treatment, or cure claims for the Coronavirus.
Remember, Level One Bank will never contact you unsolicited and ask for sensitive account information over the phone or by email. If you suspect you have been the victim of fraud, please contact us immediately.
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