Coronavirus (COVID-19) Information and Updates
We take the health and safety of our clients, employees, and neighbors seriously. Below you will find information about how we are managing the Coronavirus situation. For the most up to date information and important client notices, please follow Level One Bank on Facebook or Twitter.
Branch Lobbies Now Open
Our banking center lobbies have reopened, but we encourage you to continue using our drive-thru and digital banking services when possible. The health and safety of our clients and team members remains our highest priority. We have implemented a number of new protocols following guidance from our local counties, the state of Michigan, and the CDC. Below is what you can expect when entering one of our banking centers.
Health Screenings
- You will be greeted at the door and asked to answer a couple quick questions about symptoms and travel history before entering the banking center.
Masks
- The Stay Home, Stay Safe Executive Order requires masks to be worn in enclosed public spaces. Our bankers will be wearing masks at all times, and clients will be required to wear masks too. Please note that you may be asked to remove your mask momentarily, while safely social distancing, for identification purposes.
- If you are unable to wear a mask, please continue to use our drive-thru and online and mobile banking services.
Social Distancing
- Signs are posted throughout our banking centers reinforcing the importance of social distancing. Please use the floor markings to maintain at least 6 feet from others while inside.
Sneeze Guards
- For an extra layer of protection, we have installed plexiglass barriers at teller counters and most offices.
Appointments
- For common everyday transactions such as depositing a check or withdrawing cash, you don’t need an appointment.
- For more complex transactions such as opening an account, loan reviews, or financial reviews, we recommend you schedule an appointment in advance. To schedule an appointment, contact a banking center.
Nationwide Coin Shortage
The Federal Reserve announced in mid-June that there is a temporary shortage of U.S. coins in circulation as a result of COVID-19 shutdowns. With many businesses closed and consumers staying home, the opportunity to make purchases with cash and coins has been limited, resulting in the supply shortage. Among other businesses, this shortage affects banks and may limit our ability to obtain or fulfill coin orders at times. We encourage you to use coin when making purchases at local businesses to help with the circulation, and deposit excess coins into your bank when possible. It is unknown how long this shortage will last before the supply chain is replenished. If you have any questions, please contact one of our banking centers.
Financial Hardship Assistance
If you are experiencing financial hardship or anticipate hardship in the future as a result of COVID-19, we strongly encourage you to contact Level One Bank right away so we can discuss available options. We are committed to helping our clients through this difficult time. We are offering a variety of relief programs such as flexible loan payment programs, up to 90-day loan payment deferrals with no adverse credit reporting, and fee waivers for a variety of services.
Mortgages
Level One Bank is offering payment assistance to mortgage clients through a variety of relief programs. Please contact us to discuss your specific situation.
- If your mortgage is serviced by Midwest Loan Services, email lossmit@midwestloanservices.com or call 800-262-6574, Monday-Friday, 8:00 AM – 8:00 PM EST.
- If your mortgage is serviced by Level One Bank, email hardship@levelonebank.com. Due to a high volume of client requests, please allow up to 72 hours for a response.
Home Equity / Consumer Loans
Level One Bank is offering up to 90 days of payment deferral on all consumer loans, including Home Equity Lines of Credit (HELOCs), auto loans, and personal loans, with no credit bureau impact and no late fees. The principal and/or interest on your loan will be moved to the back end of your loan. If your loan has escrow, it is advised that you continue making that payment during the 90-day deferment in order to avoid an escrow shortage in the future. If you need additional assistance once the deferment period ends, we’ll work with you to either extend the term or modify your loan.
Small Business Loans
Level One Bank is offering up to 90 days of payment deferral on all small business loans with no credit bureau impact and no late fees. If you need additional assistance once the deferment period ends, we’ll work with you to evaluate the best solution for your situation.
- Contact your Relationship Manager or make an appointment with a banking center.
SBA Paycheck Protection Program (PPP)
For the latest information about the Paycheck Protection Program, please click here.
Commercial Loans
Level One Bank is offering up to 90 days of payment deferral on all commercial loans with no credit bureau impact and no late fees. If you need additional assistance once the deferment period ends, we’ll work with you to evaluate the best solution for your situation.
- Contact your Commercial Loan Officer for details.
Deposit Accounts
Level One Bank is offering up to 90 days of fee waivers for many deposit related services for personal and business accounts.
Coronavirus Scams
Scammers have been setting up fraudulent websites to sell virus-related products and are using emails and social media in attempts to steal your personal and financial information.
- Never click on links from institutions unfamiliar to you. Doing so could result in having a virus downloaded onto your computer or device.
- Ensure you have up-to-date virus software and the latest updates downloaded on your computer or device.
- Be on the alert for false emails from what appears to be the Center for Disease Control and Prevention (CDC). Instead, visit the Center for Disease Control and Prevention official website as well as the World Health Organization (WHO) website.
- Ignore ads and online offers promoting vaccines, preventions, treatment, or cure claims for the Coronavirus.
Remember, Level One Bank will never contact you unsolicited and ask for sensitive account information over the phone or by email. If you suspect you have been the victim of fraud, please contact us immediately.
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