Banking Together: We are pleased to announce legal approval for the merger of First Merchants Bank and Level One Bank. Learn More.

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Send Secure Email to Level One Bank

Send confidential e-mail and documents to Level One Bank securely with our encrypted e-mail service, called Zix. It is the best way to communicate with us and the only way to be sure your confidential information is delivered safely. Emails are monitored during normal business hours, Monday-Friday, 8:00 AM – 5:00 PM. If you are contacting us after hours or need immediate assistance, please call our customer service team at 888-880-5663.

Send Secure Email and Documents

IMPORTANT NOTE: To ensure timely delivery of your email, indicate the name of the intended recipient (i.e. your banker, loan officer, etc.) in the first sentence of your message or in the subject line. Emails that are not properly addressed to an individual or department will be delayed and may not be delivered at all. If you are unsure of the appropriate email address, please contact your banker or loan officer to confirm the address prior to sending Secure Email.

Send Secure E-mail Now

Learn more about secure e-mail


Step 1: Click the “Send Secure E-mail Now” button above to enter our Secure Message Center.

Step 2: If you are new to secure email, click on the “Register” button to create an account. Enter the email address you wish to send your email from and create a password. Then, click “Register”. A confirmation screen will appear alerting you to activate your secure mail account from the email confirmation sent to the email address you provided.

Step 3: Activate your account from the email and sign in.

Step 4: Click on “Compose” to begin drafting an email. From the drop-down menu, select "Other" and type in the email address of the desired recipient. Use the “Attach File” button to attach your confidential document(s) to the Secure Mail; when finished click “Send”.

How can we help?

Call and speak with a customer service representative or visit our Customer Support Center to submit a request for assistance, chat with our team, and view frequently asked questions. 


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