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Loan Payment Assistance Program

COVID-19 UPDATE: If you are experiencing financial hardship as a result of the Coronavirus pandemic, we encourage you to contact us to see how we can assist. If your loan is serviced by Midwest Loan Servicing, please call 800-262-6574 for the most timely response. If your loan is serviced by Level One Bank, call 248-205-1454To learn more about how we are managing the Coronavirus situation, click here.


Level One Bank is eager to assist customers who may be experiencing financial difficulty. Whether the situation is temporary or permanent, we may have options to provide some financial relief. Please contact our Consumer Managed Assets Department at 248-737-0300 to request a Hardship Package. Additional assistance can be found through the Michigan State Housing Department Authority (MSHDA) website: Homeownership Counseling

Servicemembers Civil Relief Act Notice

If you would like to inquire about refinance options, please contact our Residential Mortgage Department at 248-737-0300. If you have a Commercial Loan, please contact your commercial lender or call 248-737-0300.

Thank you for visiting https://www.levelonebank.com/Loan-Payment-Assistance
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